Welcome to Lynda Thein Floor Lamp Home Furnishings Store. Due to continuous losses in recent years, we are now holding a clearance sale, offering all floor lamps at discounted prices for a limited time, while supplies last. Below are some frequently asked questions from customers to help you better understand our services.
- Are the products brand new?
Yes, all floor lamps sold in our store are brand new and undergo a basic inspection before shipping. Please feel free to purchase.
- Where will the goods be shipped from?
All orders are shipped from our US warehouse.
- How long will it take to ship after I place my order?
Orders are processed on the same day. We will arrange shipment as soon as possible after successful payment.
- How long will delivery take?
Normal shipping time is approximately 2 days. The exact time may vary slightly depending on the region and logistics.
- Do you support returns?
Yes. Customers can apply for a return within 30 days of receiving the goods.
- Can I return the goods after opening them?
Yes. Even if the product has been opened, returns are still supported as long as it is not severely damaged by the customer.
- How long does it take for the refund to arrive?
After the return is approved, the refund will usually be returned to the original payment method within 3 days.
- How do I get the return address?
Please contact online customer service or our customer service email address. We will provide you with detailed instructions on the return address and process.
- Are there any automatic renewals or hidden charges?
No. All products are sold on a one-time basis. Once the customer pays the order amount, there will be no automatic renewals, membership subscriptions, or additional hidden fees. We will not charge any additional fees without authorization.
- Why are the prices so low?
Due to long-term operating losses, we are currently clearing out inventory at a loss. Therefore, most floor lamps are sold below market price. Quantities are limited, so please purchase while supplies last.
- What if the product is damaged during transportation?
If you find any damage, missing parts, or quality issues upon receiving the product, please contact customer service immediately and provide relevant photos. We will assist you as soon as possible.
- How do I contact customer service? You can contact us via customer service email or online customer service. We usually respond to your questions within 24 hours.